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How do I access the new Shop Houzz Vendor Portal for the first time?
If you are accessing the new Shop Houzz Vendor Portal for the first time, please follow these instructions:
Can I get assistance if I'm locked out of my Vendor Account due to an invalid email?
If you are locked out of your Vendor Account because the email associated with your account is no longer valid, contact support for assistance. While your request to update the email is being processed, try logging in with the below temporary credent
How can I cancel an order in the Shop Houzz Vendor Portal?
To cancel an order in the Shop Houzz Vendor Portal, log in to your account and access the order dashboard. From there, locate the order you wish to cancel and follow the prompts to cancel the order. Ensure that your inventory levels are also accurate
How do I update product inventory and status in the Shop Houzz portal?
Updating product inventory and status involves using the Minimal Inventory Change feed available in the Shop Houzz portal. Follow these steps:
TEMPLATE How do I cancel my order?
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email/phone #]. Please include your order number and the reason for cancellation in your message. Orders can only be canc
Do you offer refunds or exchanges?
[’Yes’ answer]. Yes, we offer refunds and exchanges within [# of days] days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that [any exceptions
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Oct 1, 2025
How do I make a return?
Returns must be initiated within [x days] of receiving your order. Items must be unused and in the original packaging. Reach out to our customer support team at [email or phone #] to initiate the return process with your order number and details abou
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
What if my package gets lost or arrives damaged?
At [your brand name], we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email or phone #] with your order number and any relevant d
What is your shipping policy?
[No international shipping]. Our standard shipping time within [country/region] is [# of days] business days. Shipping charges, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your lo
Do you ship worldwide?
We do ship to most countries, however, there are a few that we are unable to send to. To review the countries we currently don't ship to, please see below:. [Countries where you don’t ship.]. Please note that international shipments can take [X days]
Do you offer free shipping?
We offer fast and free shipping for orders over [$X] within the contiguous United States (does not include Hawaii, Alaska, or US territories). Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.
Do you offer expedited shipping?
Yes, we do offer expedited shipping for domestic orders only for [$X]. Please keep in mind that the order processing can take up to [# of hours].
I'm having trouble logging in
Sorry about that. Please make sure you’ve [created your account] and then [activate your account] to log in to the new site. You should have gotten an email from us to activate the account. Need to resend the email? Click here: [Link to resend email]
How do I cancel my membership/subscription?
We are happy to assist with instructions on how to cancel your subscription. 1. Login into your account [Link to login page]. 2. Click [Subscriptions]. 3. Locate your subscription and click [Manage]. 4. Click [Cancel Subscription]. Proceed to complet
How do I use my benefits/rewards points?
To use your rewards points, copy the code that we shared with you and proceed to checkout. Enter your code in the ['Discount Code'] field. Click ['Apply'] to see your new total before finalizing your order. Only one code can be used per order. If you
What is your cancellation policy?
Orders can be canceled within [X hours]. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to cancel you
Can I edit or add anything to my order?
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for
How do I start a return?
Our return policy allows returns for [condition of product (e.g. unopened)] products purchased in the last [X days]. If you'd like to proceed with a return, please visit our Return Portal [link to return portal]. Once your request is approved, you wi
What’s your return policy?
Our return policy allows returns or exchanges for [condition of product (e.g. unopened)] products purchased in the last [X days]. Please note that [perishable / discounted / limited edition] items are not eligible for return. You can expect your refu
When will I get my refund?
Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow [X days] business days for the refund to reflect in your account.
RETURN POLICY
We accept returns for most items within 30 days of delivery! If you’re returning a damaged item that was delivered via freight (such as a sofa or bathroom vanity), your return must be initiated within 5 days of the date of delivery. To initiate a ret
Are there any Shop Houzz Promotions or Codes available?
There are a variety of promotions and products on sale on Shop Houzz. You can view current promotions here. You can also view sale products by clicking on the Sale tab on ShopHouzz.com. Subscribe to our Shop Houzz newsletter to learn about current pr