Returns and Replacements
How can I initiate a return?
To initiate a return, respond to one of the Shop Houzz emails that you received or complete this form.
What is Shop Houzz's return policy?
Shop Houzz's Return Policy can be found here. It can also be found on the product page and in the order confirmation.
What if my item arrived damaged or defective?
You can find full information on the Damage and Defect policy here. To initiate a refund or replacement, fill out this form. If the "Return or Replace Item" button is not available it is because the issue was reported outside of the Return Policy. Th
What is the status of my return request?
A representative will reach out as quickly as possible regarding a return request. Please note, at this time, there may be a temporary delay in response time for support tickets. As soon as your request has been updated you will receive an email noti
What if I received an incomplete order?
If your order is missing any items or parts, please notify us as soon as possible and no later than 30 days after delivery. If the item was sold by Shop Houzz, you should contact Shop Houzz Customer Support by filling out this form.
What if I received the wrong item?
Please submit your request using this form. Please be sure to report the issue within the return policy window to ensure your issue can be resolved.
Where can I find information on product recalls?
For information on current and past recalls please visit the Consumer Product Safety Commission (CPSC) website, also listed below. Information on each recalled product, and the steps you should take if you own such a product, are set forth in more de
What is the status of my refund?
If you returned your order and have not received a refund confirmation please submit a request here with the order number and return tracking information. If you received a refund confirmation email, and 5-7 business days have passed, please contact