Shop Houzz Help Center

Oct 1, 2025<ul><li style="font-weight: bold;">New Macro: S/V Can&apos;t find order in portal<ul style="font-weight: initial;"><li>Provides instructions on how to find orders in the portal.&#xA0;</li><li>PRO TIP: Include the date of the order in the macro</li></ul></li><li>If you receive an email with the subject: Shop Houzz Vendor/Seller Cancelled an Order.<ul><li>If the item is single-merchant, cancel the order because it was canceled in the Portal</li><li>If the item is multi-merchant, refund the item in the order (DO NOT CANCEL THE WHOLE ORDER!)</li></ul></li></ul>

MACRO S/V

Does Shop Houzz offer free shipping?

What should I expect with a Shop Houzz shipment and delivery?

What payment methods does Shop Houzz accept?

Making a Purchase

Where can I find my tracking information?

How can I cancel my order?

What is the status of my order?

How can I contact a merchant about an order?

How can I update my order information?

Order Status

How can I initiate a return?

What is Shop Houzz's return policy?

What if my item arrived damaged or defective?

What is the status of my return request?

What if I received an incomplete order?

What if I received the wrong item?

Where can I find information on product recalls?

What is the status of my refund?

Returns and Replacements

How do I access the new Shop Houzz Vendor Portal for the first time?

Can I get assistance if I'm locked out of my Vendor Account due to an invalid email?

How can I cancel an order in the Shop Houzz Vendor Portal?

How do I update product inventory and status in the Shop Houzz portal?

TEMPLATE How do I cancel my order?

Do you offer refunds or exchanges?

How do I make a return?

How do I track my order?

What if my package gets lost or arrives damaged?

What is your shipping policy?

Do you ship worldwide?

Do you offer free shipping?

Do you offer expedited shipping?

I'm having trouble logging in

How do I cancel my membership/subscription?

How do I use my benefits/rewards points?

What is your cancellation policy?

Can I edit or add anything to my order?

What do I do if I receive the wrong item in my order?

How do I start a return?

What’s your return policy?

When will I get my refund?

RETURN POLICY

Are there any Shop Houzz Promotions or Codes available?

MACRO S/VUpdated 3 months ago